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Shannon Kleiner |
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OBJECTIVE |
I offer a very strong background in web development, customer service, project management, data entry, technical support, and social networking. I learn quickly, communicate exceedingly well, and have a keen aptitude for training and technical writing. As an independent contractor, I am a skilled and competent self-governing employee and can perform as well in an unsupervised environment.
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SKILLS |
Operational
Operating Systems
Software
Web
Database
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WORK EXPERIENCE |
UCSD Medical Center, Department of Radiology |
April 2010 - [Present] |
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Created an educational website for the assistant clinical professor of UCSD's medical center's radiology unit.
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[Self-Employed] |
June 2010 - [Present] |
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Contracting with individual clients for web design and development.
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CLJ Recruiting |
October 2010 - [Present] |
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Data entry for recruiting firm.
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OmniUpdate, Inc. |
June 2010 - December 2010 |
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Independent contractor. Assists with troubleshooting for front-line support via phone and helpdesk system. Creates XHTML-, CSS-, and XML/XSL-based templates for multiple clients of company.
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PINT, Inc. |
September 2009 - June 2010 |
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Managed client maintenance requests via phone and email. Managed helpdesk system and reorganization of team workload. Trained new employees. Created and managed XHTML- and CSS-based websites.
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OmniUpdate, Inc. |
April 2007 - September 2009 |
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Acted as front-line technical customer support via phone and email. Assumed role of project manager for all new-client website implementations; often juggled seven or more such projects at once. Managed several employees and their workloads in addition to her own.
Assisted in the web development and management of hundreds of college and university websites. Utilized proficiency in the writing of XHTML, CSS, and XML/XSL on a daily basis. Created publicly-available written and video-recorded help documentation for company's products. Trained and spoke before hundreds of clientele via phone, web, and in person. Assisted in the maintenance of hundreds of websites. - |
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Walgreens Pharmacy |
October 2002 - April 2007 |
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Responsible for photo department management in all aspects, including: training and behavior of other technicians; ordering of supplies; maintenance of machinery; and customer satisfaction. Also responsible for some retail duties, such as cash handling, answering multi-line phone system, and customer service.
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New Britain Health Department |
September 2003 - February 2004 |
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Responsibilities included: maintaining the county's computer networks; heavy data entry into the state's lead information and Medicare databases; basic secretarial duties, such as typing letters; maintaining superior's communications and other information in Quickbooks; and computer maintenance for all computers in the building.
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Avon Free Public Library |
September 1998 - February 2000 |
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Taught senior citizens the basics of home computer use. Lessons taught included everything from Word and Excel to email and the Internet. Also served as a page; responsibilities consisted of shelving all books returned to the library by order of the Dewey Decimal System, and assisting librarians in secretarial tasks such as customer service, word processing, copying, et cetera.
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CERTIFICATIONS |
Typing speed: 115 WPM
Data entry speed: 12.5K KPH |
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EDUCATION |
University of California, San Diego (UCSD) |
January 2010 - May 2012 |
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3.82 Grade Point Average - |
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Ventura College |
August 2007 - May 2009 |
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3.82 Grade Point Average - |
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REFERENCES |
Available upon request.
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